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US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL: +1-510-870-0646
UK PHONE : +44-20-7993-2673
AU PHONE : +61-2-8014-8213
Work hours (Monday-Friday):
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU
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We offer all our clients fast quality support 24 hours a day, 7 days a week. You can contact us:
1. THROUGH THE WEB HOSTING CONTROL PANEL (CP).
- Context Help. Fast and easy explanations of each page of the CP. Simply click on the HELP link in the top right corner of the CP. A drop-down window appears with more information about how to use the functionality of the particular section of the CP.
- Video Tutorials. We have made over 40 movies, so that you can become familiar with our Control Panel as quickly as possible by watching the relevant movie.
- Help Center. This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database, but much more advanced than the standard static FAQ. We regularly update the database of the Help Center with new entries.
- Ticketing System. If you still haven’t found the answer to your question in the Help Center, we suggest that you use our Ticketing System. You can open a ticket by clicking on the Request Help link. Each ticket is replied to within no more than 60 minutes after it has been opened. In order to supervise and maintain a high quality support service, we insist that a unique ticket is opened for each problem through the Request Help link in the CP.
2. THROUGH OUR WEBSITE.
You can use our online form and get in touch with us 24 hours a day.
3. BY PHONE. YOU CAN CONTACT US AT:
US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL PHONE: +1-510-870-0646
UK PHONE : +44-20-7993-2673
AU PHONE : +61-2-8014-8213
Sales Help Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU
Please, prepare your account information in advance when calling us to request help.
4. THROUGH THE LIVE CHAT BUTTON ON OUR WEBSITE.
IMPORTANT!!! If you are a client of Host Gate and wish to request help through our website, by phone or through the Live Chat button, we will ask you to open a Ticket through the hosting CP (option 1d). This way we can supervise the quality of our customer support, which will improve the quality of our services in general.
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