Being able to get in touch with your cloud web hosting provider whenever you have any questions or encounter any troubles is really important and how quickly they'll respond and react could be essential, in particular when your site is business-oriented, as longer downtime often means losing potential customers. The support solutions are, in addition a quick way to recognize genuine suppliers from resellers. The second in most cases answer just to emails or support tickets and you may have to wait for a whole day or longer to get an answer. If the trouble calls for a few responses, you could end up losing several days so as to get a simple problem fixed. Using the services of a legitimate and reputable website hosting supplier, you will be able to connect with the support team at any moment and receive a quick response whatever the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Web Hosting
All of our Linux cloud web hosting come with 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our website hosting services before you make an order or you are a current client and you have a question or some difficulty, you'll be able to contact us any time, including weekends and holidays. We have multiple channels to contact us - several phone lines around the world for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more technical issues or any troubles that need longer time to research and take care of. In contrast to many other web hosting service providers, our trouble tickets feature a warranted max reply time of only 1 hour, which means that no matter what the issue is, it will be resolved in a timely manner and you won't waste days to get something fixed.
24/7 Customer Support in VPS Web Hosting
If you've got a Virtual Private Server through our company, you can get in touch with us 24/7 for any server-related issue or forany problems and / or questions about the pre-installed software the server comes equipped with. If you have not purchased a virtual private server package yet, you'll be able to find out a lot more about our solutions by giving us a phone call or by using our live chat service. For more tech problems, you will be able to send an email message or open a trouble ticket from your billing Control Panel and you will get assistance within less than 1 hour regardless of the time of the day, even on weekends and holidays. The actual answer time normally does not extend past half an hour. If you'd like to have assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can add to each and every VPS plan and our administrators will assist you with any installation or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Servers Hosting
If you purchase a dedicated server from our company, you'll be able to get in touch with us at any time using several channels and the maximum time that you'll have to wait for an answer is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything related to the apps which are pre-installed on your server. To get in touch with us about a technical matter, you can open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail message. If you have any general questions or you'd like to find out about our services before you order, you can employ our live chat or you could call one of the local phone numbers that we have in various countries around the globe. In the event that you're looking for support for third-party software that you can't set up or run efficiently, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.