If you have purchased a hosting plan and you have certain queries in regard to a particular function/feature, or if you have confronted a certain difficulty and you require support, you should be able to get in touch with the respective tech support staff. All web hosting providers use a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, since the most effective way to handle a problem most often is to submit a ticket. This kind of correspondence renders the replies sent by both parties simple to follow and allows the support team members to escalate the case if, for example, a system administrator must interfere. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you’ll have to use at least 2 separate accounts to contact the help desk team and to actually manage the hosting space. Non-stop switching between different accounts can often be a nuisance, not to mention the fact that it requires lots of time for the majority of hosting companies to process ticket requests.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we are using for our Linux cloud web hosting is not separate from the hosting account. It’s an essential part of our all-encompassing Hepsia Control Panel and you will be able to visit it whenever you need with only several clicks of the mouse, without the need to sign out of your web hosting account. The ticketing system features a quick-search box, so you can find any ticket that you’ve posted in the past, if you need it. In addition, you can read knowledge base articles that belong to various problem categories, which you can select, so you can discover how to handle a specific problem even before you submit a ticket. The ticket response time is maximum one hour, which means that you can receive swift assistance at any given moment and if our customer care team suggests that you should do something inside your hosting account, you can do it on the spur of the moment without leaving the Hepsia Control Panel.