If your web hosting company offers live chat support, you can speak to a representative in real-time and find out useful information or get an issue resolved timely. The main advantage of using chat rather than calling to talk to a live person is that you'll need just a computer with world wide web access, therefore you will not pay any fees when you are in a different country or state. In addition, it is a lot easier to copy and paste information for instance domains, usernames or error messages in other words details which are sometimes hard to provide to the other party over the phone. The live chat is also a considerably faster way to contact your website hosting company's support team compared to using a ticketing system. What's more, when some situation requires a bit more time to be taken care of, you'll be able to do something different while you wait for guidance on the live chat, which means that you won't waste time - something that is not possible when you're on the telephone.