Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Supplying quality support prompt is our top priority, so that we back up each Linux cloud web hosting plan with a 1–hour ticket reply guarantee. When you fill in a ticket or drop an e–mail, our user technical support crew will try their best to offer the most adequate remedy for your case and to supply you with guidance in due time.

  • Top quality support service

  • A Top–quality Support Service

  • You’ll be able to email us 24x7x365 with any issue you may have to do with Host Gate’s products and services. We have employees on duty regularly to generate instructions every time needed. You’ll be able to the ticketing system or drop an e–mail at any moment, alternatively you can pick–up the phone or use the online chat through working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Host Gate has built–in a broad knowledge base into the Control Panel so that you can receive useful step by step recommendations whenever you want. Each section of the Control Panel possesses its own contextual support area having a selection of how–to articles. We have also prepared video tutorials to present you with a more effective idea of how to complete any given activity.