Client Support Channels
A One–Hour Ticket Response Guarantee
We provide a sixty–minute response time warranty for every support ticket or email that you send to the customer care staff. We will swiftly reply to all the typical questions and forward the issue to our sysadmins if any further assistance is required. If you make use of the Optional Managed Services package, we’ll complete any of the included server administration services at a time that has been agreed upon preliminary.
An Exceptional Client Support Service
Our tech support team will be at your disposal round–the–clock should you require help while working with the Site Control Panel or with any of the applications that we preinstall on your behalf on the dedicated web hosting server. Furthermore if you need help with all the ordinary administration tasks on your server, you can take a glimpse at our Optional Managed Services package, which includes data backup disk space, Operating System updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and restarting services, etc.
An Intuitive Help Section
Our Site Control Panel has been installed by default for every Linux dedicated hosting server. Among its characteristics is a very time and effort–saving integrated knowledgebase that will guide you step by step on how to use it. Most help articles also video versions that show all the operations that you can carry out in a very illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each Site Control Panel section.