Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Our group of service technicians will do their best to reply to your assistance needs within up to 1 hour. If, however, the situation you have stumbled upon requires assistance from our Admin =Team,= we’ll send the ticket to the person on shift and will submit a note to tell you.

  • Top quality support service

  • Expert Client Assist Service

  • We offer you 24/7/365 technical support via a super–fast ticketing application incorporated into your Control Panel. You can easily e mail us whenever you want about any of the apps that come pre–installed on your virtual server, this includes the chosen Operating System, the server management panel and our custom made Site Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • An extensive and regularly updated article base is built into our in–house built Site Control Panel. It includes quick tips about how to carry out all the essential website managing jobs. The Help section offers you in–depth how–to articles and step–by–step video lessons. You can open the Help area by hitting the Help or Video buttons in the right corner of each Control Panel section.